Lydia Splan serves as Senior Vice President of Access for Northwestern Memorial HealthCare. She oversees system physician referral services, central scheduling, financial counseling and clearance, as well as admitting and registration. Lydia aims to advance convenience, quality and patient experience through seamless, consistent and coordinated transitions as patients navigate Northwestern Medicine. Her professional background is in clinical information systems, revenue cycle and hospital operations. Lydia graduated from the University of Missouri with a BS in Business Administration.